Privacy Policy

Introduction

Plumbing Express (“we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our services or providing your information to us, you consent to the practices described in this policy.

We collect only the personal information necessary to provide plumbing services and operate our business. This may include:

• Full name
• Home or service address
• Email address
• Telephone number
• Billing information
• Details about plumbing service requests
• Payment information (processed securely through third-party payment providers)

We collect information directly from customers when they:

• Request an estimate
• Book a service call
• Receive an invoice
• Make a payment
• Contact us by phone, email, or website form
  

Plumbing Express will never sell, rent, trade, or give customer information to third parties.

We may share limited information only when necessary to:

• Process payments through secure payment processors
• Work with accountants or legal advisors
• Comply with court orders or legal requirements

Any third-party service providers we use are required to safeguard personal information.

By providing personal information to Plumbing Express, you consent to its collection and use for the purposes described in this policy.

Customers may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide services.

To withdraw consent, please contact us using the information below.

We retain personal information only as long as necessary to:

• Complete services
• Maintain financial and tax records
• Comply with legal obligations

When information is no longer required, it is securely deleted or destroyed.

Plumbing Express takes reasonable administrative, technical, and physical measures to protect personal information against:

• Unauthorized access
• Disclosure
• Loss
• Misuse



Access to personal information is restricted to authorized personnel only.

Customers have the right to:

• Request access to their personal information
• Request correction of inaccurate information



Requests may be submitted using the contact information below.

If you contact us through our website, we may collect basic contact information through web forms.



Our website may use basic cookies for functionality or analytics purposes. These cookies do not collect sensitive personal information.

Plumbing Express may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

If you have questions about this Privacy Policy or your personal information, please contact:

Plumbing Express
Ottawa, Ontario
Phone: 613-791-6200
Email: info@plumbingexpress.ca

Plumbing Express may use customer information, including email addresses, phone numbers, and other identifiers, to create audience segments for advertising purposes through platforms such as Google Ads (“Customer Match”).

This allows us to:

• Show relevant ads to our existing customers (for service updates or promotions)
• Exclude existing customers from campaigns targeting new customers, reducing wasteful ad spend

We do not sell or share customer information with third parties for advertising purposes.

All information used for advertising is securely hashed and processed by the advertising platform, and only matched accounts will receive the ads.

Customers may opt out at any time by contacting us or using the advertising platform’s opt-out mechanisms.